FAQ

SMARTSCHOOL TUTOR

From where I can buy SmartSchool Educational Product?

SmartSchool Educational products can be bought from our registered distributors spread across Tanzania. Please check in our website or for further assistance you can contact/whatsApp to our support number: +255 655 788 788 / +255 745 788 788 or email: support@smartschool.co.tz

How to use it?

How to install smart school CD in the computer/laptop?

STEP 1. Put your SmartSchool DVD is your computer.

STEP 2. Locate it in your devices and removable storage and open it.

STEP 3. Double click on Smartschool_Content_Tanzania_2.

STEP 4. You will be prompted to install Smartschool Tutor Tanzania

STEP 5. Click Continue.

STEP 6. Click on I Agree.

STEP 7. You will be asked do you want to allow the following program to make changes to you computer click Yes.

STEP 8. Then continue Next until Finish

How to activate the License key using Internet?

Online activation:

STEP 1. Put your SmartSchool Tanzania DVD into the computer.

STEP 2.  Locate it in your devices and removable storage and open it.

STEP 3. Open the smartschool_tanzania folder and double click on SmartSchool_Content_Tanzania_2 for the setup to install the SmartSchool application in your computer.

STEP 4. Follow the procedures displayed to you to install by clicking on Continue and confirm with Yes for the setup to install in your computer.

STEP 5. After it has been installed double click on it for it to open.

STEP 6. Fill the form and click Activate My Application to activate your application.

Can we activate License key without using Internet?

Yes you can activate without using internet, given below the steps for offline activation:

STEP 1. Enter the Serial Number and click on Submit.

STEP 2. Choose your standard and click on Go to step 3.

STEP 3. Call the support center and give them the code displayed in red and click on Go to step

STEP 4. Enter the activation code given to you by the support center and click on Activate serial key button to activate your serial key.

Can my computer get virus by installing Smartschool Tutor DVD?

Smartschool DVD, Flash disk or Tablets contain NO viruses. We have a robust quality checking process and the product is fully tested.

What to do if unable to activate key successfully?

Please read the user manual carefully and you will be able to understand how to activate correctly. User Manual is provided with every Flash disk, Tablet and DVD purchased. For further assistance you can contact/whatsup to our support number: +255 693 900 900 or +255 693 400 400 or email: support@smartschool.co.tz

What to do in case your computer crashes?

In case your computer crashes, you can retrieve Smartschool contents from the root directory. Or you can use the same DVD or flash drive to copy the contents again.

Note: Do not throw away the DVD or flash disk after copying contents. Keep it safe.

How to renew license after one year?

Contact your initial seller and they will renew the license for you after making payment for the New Academic Year license.

What to do if your activation key is lost?

It is the buyer’s responsibility to ensure that the key is kept safe. If there is a genuine reason of losing key then another key can be processed. However this process will take time.

How do I install the pen drive?

STEP 1. Put your SmartSchool Flash disk in your computer.

STEP 2. Locate it in your devices and removable storage and open it.

STEP 3. Double click on Smartschool_Content_Tanzania_2.

STEP 4. You will be prompted to install Smartschool Tutor Tanzania

STEP 5. Click Continue.

STEP 6. Click on I Agree.

STEP 7. You will be asked do you want to allow the following program to make changes to you computer click Yes.

Can I use the Flash disk to save my other work?

Yes, flash disk can be used to save other work. But ensure content is copied in the root directory for safety.

Is it possible to shift SST from flash disk to desktop?

Yes as long as it is shifted without any renaming and it is saved to the root directory “Local Disk C”. Copy the content from the flash disk. Take SmartSchool Tanzania folder and copy and paste to an internal drive. Please note: Do not re-name the actual folder or create a new one. Just copy and paste.

What to do if Flash disk gets lost?

Please ensure you have copied the content in your PC (root directory) and installed correctly. This way if your pen drive is lost, you still have Smartschool Content and features in your system.

What to do if Flash disk gets virus?

Smartschool flash disk do not contain any viruses. However if buyer is using the Flash disk for other purposes then he will be responsible for the damage caused to it.

Is internet necessary to use SmartSchool Tutor?

It is not necessary to use Internet in Smartschool Tutor. However, you only need internet access to use the Smartschool Studio feature full time. Note: Online registration needed for Exam Master.

How to select different subjects after installation?

There is a select “subject” icon in Smartschool Tutor. Click that option and select the subject required.

How to select ExamMaster option after every topic studied.

In your desktop there will be an ExamMaster icon. Click on that icon and log into offline database and select the required Standard and then select the relevant subject.